---
title: Contact us
description: Contact details for partnerships and customer service
---
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1. [Checkmyfile Knowledge Base](https://partnersupport.checkmyfile.com/knowledge-base?hsLang=en)
2. [Contact Us](https://partnersupport.checkmyfile.com/knowledge-base/contact-us?hsLang=en)
# Contact us
## If you haven't been able to find the answer to your query in our guides, the partnerships team can be contacted by email, phone or by booking a Teams meeting.
**Phone:** 01872 309097 (Monday - Friday, 8am - 4pm excl. bank holidays)
**Email:** [partnerships@checkmyfile.com](mailto:partnerships@checkmyfile.com)
[**Book a partnerships meeting here**](https://meetings-eu1.hubspot.com/meetings/alex-rose1/checkmyfile)
###### Alternatively, if your customers have questions about their report or general credit health, please pass the following contact details on to them, as our customer care team can assist.
**Phone:** 01872 304050 (Mon - Fri, 9am - 5pm excl. bank holidays)
**Email:** [help@checkmyfile.com](mailto:help@checkmyfile.com)
They can also get in touch with us via the 'Help Centre' in their Checkmyfile account. Head to ‘Conversations’ and click ‘Send us a message’. We aim to reply within one working day but could take a little longer during busy periods.
- [About Checkmyfile](https://partnersupport.checkmyfile.com/knowledge-base/about-checkmyfile?hsLang=en#main-content)
- [What is Checkmyfile?](https://partnersupport.checkmyfile.com/knowledge-base/about-checkmyfile?hsLang=en#what-is-checkmyfile)
- [Benefits of Checkmyfile](https://partnersupport.checkmyfile.com/knowledge-base/about-checkmyfile?hsLang=en#benefits-of-checkmyfile)
- [General FAQs](https://partnersupport.checkmyfile.com/knowledge-base/about-checkmyfile?hsLang=en#general-faqs)
- [Using Everflow](https://partnersupport.checkmyfile.com/knowledge-base/using-everflow?hsLang=en#main-content)
- [Tracking Links](https://partnersupport.checkmyfile.com/knowledge-base/using-everflow?hsLang=en#tracking-links)
- [Reporting](https://partnersupport.checkmyfile.com/knowledge-base/using-everflow?hsLang=en#reporting)
- [Promoting Checkmyfile](https://partnersupport.checkmyfile.com/knowledge-base/promoting-checkmyfile?hsLang=en)
- [Payment FAQs](https://partnersupport.checkmyfile.com/knowledge-base/payment-faqs?hsLang=en)
- [Contact Us](https://partnersupport.checkmyfile.com/knowledge-base/contact-us?hsLang=en)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2025, Credit Reporting Agency Limited
Contact us
[01872 309097](tel:01872309097)
UK-based customer service
Monday to Friday 08:00 - 16:00
Saturday, Sunday and Bank Holidays closed
[partnerships@checkmyfile.com](mailto:partnerships@checkmyfile.com)
Credit health
- [Know your file](https://www.checkmyfile.com/know-your-file/?partner={affiliate_id}&transaction={transaction_id}&utm_source=everflow&utm_medium=referral&utm_campaign={affiliate_id})
- [Grow your score](https://www.checkmyfile.com/grow-your-score/?partner={affiliate_id}&transaction={transaction_id}&utm_source=everflow&utm_medium=referral&utm_campaign={affiliate_id})
Information
- [Terms of use](https://www.checkmyfile.com/terms?partner={6316}&transaction={transaction_id}&utm_source=everflow&utm_medium=referral&utm_campaign={6316})
- [Privacy & cookies](https://www.checkmyfile.com/privacy?partner={6316}&transaction={transaction_id}&utm_source=everflow&utm_medium=referral&utm_campaign={6316})
Customer help centre
- [Guides](https://www.checkmyfile.com/help-centre/help/?partner={affiliate_id}&transaction={transaction_id}&utm_source=everflow&utm_medium=referral&utm_campaign={affiliate_id})
- [Articles](https://www.checkmyfile.com/help-centre/articles?partner={affiliate_id}&transaction={transaction_id}&utm_source=everflow&utm_medium=referral&utm_campaign={affiliate_id})
- [Jargon](https://www.checkmyfile.com/help-centre/jargon-buster?partner={affiliate_id}&transaction={transaction_id}&utm_source=everflow&utm_medium=referral&utm_campaign={affiliate_id})
Checkmyfile is a trade mark and is a trading name of Credit Reporting Agency Limited which is registered in England (company number 3719598) at 20-21 Lemon Street, Truro, TR1 2LS. It is authorised and regulated by the Financial Conduct Authority (firm reference 690175), notified with the Office of the Information Commissioner (registration number Z6636832) and its VAT number is GB 738 731 215.
Copyright © Credit Reporting Agency Ltd 1999-2026. All rights reserved.
Monthly fee of £14.99 applies after your free 7-day trial. You can cancel at any time online, or contact us by phone or email to request this. The free 7-day trial applies only to new customers aged 18 years or over who are living in the UK. The 7-day free trial period starts when you register. If we are unable to verify your identity online when you register, we may ask you to provide information to us which may delay access to your credit report.