My customer was charged, what do I do?
Checkmyfile is a subscription service that includes a free trial. It can be cancelled at any time, but if the subscription isn’t cancelled, it will continue and payment will be taken. Cancellation is quick and can be done online, or by contacting us via phone or email.
We ask our partners to clearly explain this to customers to help avoid unexpected charges. The subscription terms are also shown during sign-up, on our website, and within the terms and conditions you must accept before joining.
We always send a confirmation once a cancellation is successful, so it’s worth checking for this if a charge has occurred (Please see our customer help centre article – What happens after cancellation?)
If a customer believes they’ve been charged incorrectly, please ask them to contact our customer care team, who can look into this further.
Our partnerships team doesn’t have access to account or payment details and isn’t able to help with personal Checkmyfile account enquiries.
Please also note that the partnerships team has no influence over the outcome of any customer payment-related investigation.
Our customer care team contact details are below:
Phone: 01872 304050 (Monday – Friday, 9am – 5pm)
Email: help@checkmyfile.com
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